The following forms of payment are accepted:
All transactions are processed via a secure server, and the Customer is guaranteed maximum data protection. Upon purchase, the Customer enters their credit card details into a secure electronic banking system provided by PAYPAL. Should sufficient funds be available for the purchase and the provided banking details be valid, the transaction will be processed instantly.
Shipment is carried out by our designated carriers, and delivery times vary depending on the destination.
The consumer may select a carrier other than that utilized by Calz. Ettore Masotti; in any event, the risks and costs of shipment shall be borne entirely by the consumer effective from the date of delivery of the product to the selected carrier.
In Italy, delivery costs €9.00 and takes between 2 to 5 business days. Purchases with personalization may require up to 10 business days.
Within the European Union, delivery times range from 3 to 5 days; costs vary according to the destination country:
The website indicates the countries where delivery can be made, the availability of the selected product, and the estimated delivery times; however, such information shall be considered purely indicative and not binding upon the seller. In particular, the buyer accepts that delivery times for goods, due to the artisanal nature of production and processing, may be subject to delays or may be canceled and not fulfilled, at the sole discretion of the seller. Delivery times will be indicated only upon order confirmation.
The seller undertakes to adhere, as far as possible, to the delivery times indicated on the website and, in any case, subject to the provisions of the preceding point. Should the consumer choose payment via bank transfer, the delivery period shall commence upon receipt of payment by the seller. In the event that delivery cannot be made due to the unavailability of the selected product, the seller shall inform the buyer via email and shall refund the amounts paid, in accordance with the provisions of these general terms and conditions.
Should the package be undeliverable due to a lack of cooperation from the Customer (incorrect phone number, incorrect address, repeated absence during delivery, customer refuses delivery), the shipment may be returned to the sender at the customer’s expense. These expenses will be deducted from any final refund.
Shipping costs are fixed and cover transportation, excluding customs duties, which shall be borne by the Customer:
Packages destined for EU countries do not contain an invoice or any other documentation stating the value of the goods. All shipments directed to non-EU countries, as required by customs procedures, are accompanied by an official invoice declaring the value of individual items. Customs duties and taxes shall be borne by the Customer.
The risk of loss or damage to ordered products, for reasons not attributable to Calz. Ettore Masotti S.r.l., shall instead be transferred to the consumer at the time of shipment, collection, or delivery to the carrier. Any loss or damage to the products during transit shall be borne by the buyer.
Upon arrival of the goods, the Customer is required to inspect the package before signing to confirm receipt of the shipment. If for any reason the packaging appears tampered with or the adhesive tape is not intact, the customer must sign for receipt with reservation.
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